At 99ok, your privacy is more than a legal formality — it is our moral responsibility to every member who entrusts us with their personal information. This document transparently explains how we collect, use, and protect your data.
This is not merely a promise — it is a practice we carry out every day
All personal data and financial information of 99ok members is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your data cannot be accessed by any unauthorised party.
99ok has never and will never sell, rent, or disclose your personal data to any third party for marketing purposes without your consent. Your data belongs to you — we use it solely to provide the services you request.
This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the country's primary data protection legislation. We comply with all data protection principles set out in the Act.
You have the full right to access, correct, and delete your personal data at 99ok. You may also withdraw your marketing consent at any time. Control over your data rests entirely in your hands.
Your data is used only for the purposes explicitly stated in this policy. We will not use your data for any other purpose without first obtaining fresh consent from you. Transparency is one of our core values.
99ok retains your data only for as long as is necessary to provide our services or meet legal obligations. Data that is no longer needed will be securely deleted or anonymised in accordance with best-practice security procedures.
This Privacy Policy sets out 99ok's ("We"/"Platform") commitment to protecting your personal data ("You"/"Member") in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering for or using 99ok's services, you agree to the terms of this Privacy Policy.
99ok is an online entertainment platform offering a wide range of casino games, including video slots, live baccarat, blackjack, dragon tiger, Sports Betting on Malaysia Super League and EPL football, MPL Malaysia E-Sports, and number lottery. To provide a quality and secure service to all members in Malaysia, we need to collect and process certain personal data.
This Privacy Policy applies to all use of 99ok — whether via the desktop website, Android or iOS mobile app, or any other channel we provide. It explains the types of data we collect, how it is used, who it is shared with, and what your rights are as the data owner.
We fully comply with the seven data protection principles set out in Malaysia's PDPA 2010, namely the General Principle, Notice & Choice, Disclosure, Security, Data Integrity, Access, and Compliance. If you disagree with any part of this policy, please do not use our services and contact us for assistance with closing your account if needed.
99ok collects personal data necessary to provide our services, ensure platform security, and comply with legal requirements. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Mandatory (KYC) |
| Relationship | Malaysian phone number, email address | Mandatory |
| Financial | Payment method (TnG, GrabPay, FPX), deposit & withdrawal history in RM | Mandatory |
| Technical | IP address, device type, web browser, operating system | Automatic |
| Usage | Games played, login times, betting patterns | Automatic |
| Communication | Support chat records, emails, complaints | Where relevant |
Note: We do not collect sensitive data such as medical information, religious beliefs, or political views. Should you voluntarily share such information through any communication channel, it will be treated as general information and handled with complete confidentiality.
99ok collects your personal data through a variety of methods, all of which are lawful and transparent:
99ok uses your personal data solely for the following purposes. We will not use your data for any other purpose without first obtaining fresh consent from you:
99ok does not sell your personal data. However, under certain circumstances, we may need to share data with select third parties for legitimate purposes:
Our Guarantee: Every third party with whom we share data is bound by a data protection agreement ensuring they handle your information to the same standard of security we uphold. We do not permit them to use your data for their own purposes.
99ok takes security infrastructure seriously to ensure your personal data is always protected. Below are the key security measures we have in place:
While we take all reasonable steps to protect your data, no system is 100% impenetrable. In the event of a data breach affecting your information, we are committed to notifying you and the relevant Malaysian authorities within the timeframe required by law.
Under Malaysia's PDPA 2010 and the 99ok Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any data that is inaccurate or incomplete.
You may request the deletion of your data, subject to any legal obligations that require us to retain it.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another provider.
In certain circumstances, you may request that we temporarily restrict the processing of your data.
To exercise any of the above rights, please contact us at privacy@99ok-vip.net or via 24/7 Live Chat on the platform. We will process your request within 21 days operating in compliance with the requirements of PDPA 2010.
99ok uses cookies and similar technologies to enhance the user experience and analyse platform usage. We use several types of cookies:
You can manage your cookie settings through your web browser. Please note, however, that disabling essential cookies may affect the functionality of the platform. For more information on how to manage cookies on your device, refer to your browser settings.
99ok retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with Malaysian legal requirements:
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of active account |
| RM transaction records | 7 years (legal requirement) |
| KYC & Identity Records | 5 years after account closure |
| Customer support data | 3 years |
| Technical & security logs | 90 days |
| Analytics cookie data | 13 months |
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any individual. Where a dispute or ongoing legal investigation is involved, the relevant data may be retained for a longer period until the matter is resolved.
The 99ok platform is exclusively for individuals aged 21 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 21.
Should we discover that personal data belonging to a minor has been collected without proper age verification, we will immediately delete that data and close the account in question. Parents or guardians who become aware that their child has registered an account at 99ok are asked to contact us immediately at support@99ok-vip.net.
Warning: Registration or use of 99ok services by minors is strictly prohibited. If a player is found to be under 21 years of age, their account will be closed immediately and any remaining balance may be forfeited.
99ok reserves the right to review and amend this Privacy Policy from time to time to reflect changes in our privacy practices, the latest Malaysian legal requirements, or improvements to our services.
Where there are significant changes to this Privacy Policy — particularly changes affecting how we use your personal data — we will:
Your continued use of 99ok's services after any amendment takes effect constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 99ok privacy team:
Privacy@99ok-vip.net · Response within 2–4 hours
Available on the 99ok platform · Instant response
Support@99ok-vip.net · For general enquiries
Data rights requests: Within 21 working days (PDPA)
If you are not satisfied with our response, you have the right to lodge a complaint with Personal Data Protection Department (PDPD) Malaysia which is the regulatory body under the Malaysian Ministry of Communications.
With privacy protected under Malaysia's PDPA and 256-bit SSL security, you can play with complete peace of mind. Register with 99ok today and enjoy 500+ games with a welcome bonus of up to RM 1,500.
Responsible Gaming – 99ok Official Policy
99ok is committed to responsible gaming. All games are for entertainment purposes only and carry financial risk. Play within your means. Use the deposit limit and time limit tools available. For help with gambling-related issues, contact Talian Kasih: 15999. For players aged 21 and above only.